Frequently Asked Questions

Do you offer local delivery in Aruba? 
Free local delivery is offered exclusively in Aruba and is usually delivered within 1-3 days.

Do you ship internationally?
We are currently offering shipping to Curacao & Bonaire. 
Please contact us prior to purchase to coordinate logistics and delivery.

Moxie Fashion E-shop is not responsible for additional custom fees that might be applied once package is retrieved.

Do you ship to P.O. Boxes?
No, Moxie does not ship to P.O. Boxes.

What’s your Return/Refund/Exchange Policy?
Kindly take note: returns, refunds, or exchanges are accepted within 7 days from the stamped date of shipment/delivery if the item is in original condition/unworn. For international returns, please contact us for further instructions. Please include the packing slip and state if you would like to exchange or return the item. Buyer pays postage to return/exchange. Item(s) must be posted in the mail within 7 days of receiving your order. Any items posted after this timeframe may be denied. All sale items are FINAL, no returns.

Why does my item look different than the photos online?
Result of color or wear of item can be viewed differently on monitor resolutions, camera settings, lighting or model fit. 
 
Which payment methods do you accept?
We currently accept cash payments and bank transfers to our local Aruba Bank and CMB (For Curacao & Bonaire only). Paypal payment is also an option for international orders, please contact us for more information. 
 
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Please note that orders will only be delivered/shipped once the funds have been received into our account. We will then contact you through Whatsapp to coordinate delivery. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
 
I’ve received a defective item, what should I do?
We apologize if you received a defective item from Moxie. Please contact us with a snapshot of the product and we will get back to you as soon as possible.
 
I’ve received an incorrect item, what should I do?
We apologize for sending you an incorrect item. Please send us an email at hello@moxiethestore.com with a photo of the product and we will get back to you as soon as possible.
 
I haven’t received my order, my order is missing items, or my shipment is late?
Please send an email to hello@moxiethestore.com with your order number and your order confirmation email and we will get back to you as soon as possible.