Frequently Asked Questions

Do you offer local delivery in Aruba? 
Free local delivery is offered exclusively in Aruba. Please allow between 1-5 days after purchase for delivery. Delivery days: Monday-Friday: 6.00PM-9PM, Saturday-Sunday: 10AM-9PM. 

Do you ship internationally?
Yes, we ship internationally and buyer pays postage internationally.

Do you ship to P.O. Boxes?
No, Moxie does not ship to P.O. Boxes.

What’s your Return/Refund/Exchange Policy?
Kindly take note: returns, refunds, or exchanges are accepted within 14 days from the stamped date of shipment/delivery if the item is in original condition/unworn. For international returns, please send us an email at: hello@moxiethestore.com for further instructions. Please include the packing slip and state if you would like to exchange or return the item. Buyer pays postage to return/exchange. Item(s) must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied. All sale items are FINAL, no returns.

Why does my item look different than the photos online?
Result of color or wear of item can be viewed differently on monitor resolutions, camera settings, lighting or model fit. 
 
Which payment methods do you accept?
We accept payments via Visa, Mastercard, Direct Bank Transfer, Maestro or Cash (upon delivery, Aruba only).
 
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Please note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
 
I’ve received a defective item, what should I do?
We apologize if you received a defective item from Moxie. Please contact hello@moxiethestore.com with a snapshot of the product and we will get back to you as soon as possible.
 
I’ve received an incorrect item, what should I do?
We apologize for sending you an incorrect item. Please contact hello@moxiethestore.com with a photo of the product and we will get back to you as soon as possible.
 
I haven’t received my order, my order is missing items, or my shipment is late?
Please send an email to hello@moxiethestore.com with your order number and your order confirmation email and we will get back to you as soon as possible.